Shipping and Returns

Delivery

We offer several options for delivery in the UK, not least of which being free standard delivery to all UK addresses on all items.

All UK orders usually arrive within 1-3 days of ordering, depending on the shipping option that you choose. Orders outside of the UK may take up to 7-14 days to arrive.

If your order has taken longer than this, please contact us immediately on orders@livingmatcha.co.uk (quoting your order number) and we will investigate for you.

There are options for tracked shipping which cost more than standard. If you choose tracked shipping, you will be sent a tracking number with your order confirmation.

 

Returns

Whilst the vast majority of our customers are delighted with their Living Matcha product, we understand that things don’t always work out perfectly.

If you are unsatisfied with your product, simply return it to us within 30 days of purchase for a refund, replacement or store credit. Please email us first, quoting your order number, and we will provide you with a returns address: support@livingmatcha.co.uk